This article provides step-by-step instructions for a Technical case creation of the Prisma Browser.

• Customer Support Portal (CSP)
• Prisma Browser

1. Access the Support Portal.
2. After navigating to the Customer Support portal, from the Home Page, click on the Create a Case Tile.

3. You will be directed to the Case creation page as displayed below:

4. Select the product Prisma Access Browser (Talon) from the drop down in SASE (Secure Access Service Edge). This name will soon change to Prisma Browser

4. Click on Prisma Access Browser
5. For a standalone Prisma Browser license the Serial number is displayed directly. Select the correct serial number.

6. If the Prisma Browser is an addon with Prisma Access license, Select the Prisma Access Serial number. If there are multiple licenses available for an account, use this to identify the correct serial number for Prisma Access.
   

   Note:  When the Prisma Browser is an add-on, there is no serial number shown for the service and Prisma Access serial number is used instead.

6. Continue to fill out the form by describing the problem in detail with issue symptoms. Add details of the most recent issue Date/Time and click on the Next button to proceed. 
7. Confirm the issue category which is Prisma Access Browser (To be changed to Prisma Browser)

8. Continue with the next steps as per this document

• Add the issue specific information as applicable. For example, Screen recording or screenshots and details of the problem statement and impacted users etc.
• Use the Recommended solutions to review before you proceed section to check recommended knowledge base content for potential match to the problem being reported.