Fan/Power Supply information's are missing under Environmental tabs for the Managed-Firewalls
8902
Created On 09/03/22 17:33 PM - Last Modified 04/22/24 07:32 AM
Symptom
- The firewall's environmental tab details about the fan and Power supply will either show the wrong count or "N/A".
GUI: Panorama > Managed Devices > Health
- In PHP Debug logs , < Entry Name > for fan and power supply is seen as missing for some but is displayed correctly for few other.
<fans>
<entry name="Fan #1 RPM">
<description>Fan #1 RPM</description>
<alarm>0</alarm>
<rpm>3036</rpm>
<description>Fan #2 RPM</description> <<<<<<<<<<<<<<<<<<< <entry name="Fan #2 RPM"> is missing
<alarm>0</alarm>
<rpm>3032</rpm>
<description>Fan #3 RPM</description> <<<<<<<<<<<<<<<<<<< <entry name="Fan #3 RPM"> is missing
<alarm>0</alarm>
<rpm>3031</rpm>
</entry>
</fans>
<power>
<entry name="Power Supply #1 (left)">
<alarm>0</alarm>
<inserted>1</inserted>
<description>Power Supply #1 (left)</description>
<alarm>0</alarm> <<<<<<<<<<<<<<<<<<<< <entry name="Power Supply #2 (right)"> is missing
<inserted>1</inserted>
<description>Power Supply #2 (right)</description>
</entry>
- "Show system environmentals" CLI command on the firewall displays the correct details.
----Fans----
Slot Description Alarm RPMs Min RPM
S1 Fan #1 RPM False 3029 1000
S1 Fan #2 RPM False 3038 1000 <<<<<<<<<<<<<<<<<<< Fan 2 is present on local Firewall
S1 Fan #3 RPM False 3029 1000 <<<<<<<<<<<<<<<<<<< Fan 3 is present on local Firewall
----Power Supplies----
Slot Description Alarm Inserted
S1 Power Supply #1 (left) False True
S1 Power Supply #2 (right) False True <<<<<<<<<<<<<<<<<<< PS 2 is present on local Firewall
Environment
- Panorama managed Firewalls
- PAN-OS in 10.1.x and 10.2.x.
- Power Supply
- Fan
Cause
The issue is due to Schema Mismatch and is a Cosmetic issue.
Resolution
The issue is fixed in PAN-OS 10.2.3 & 10.1.9.