Prisma Access Error message "Failed to backup config. Reason: XXXX"?
5909
Created On 08/15/24 07:54 AM - Last Modified 10/18/24 21:06 PM
Symptom
plugin_cloud_services.log displays the error message "Failed to backup config. Reason: XXXX"
INFO: [daemon] Triggering auto-backup!
ERROR: [config-backup] Failed to backup config. Reason: No certificate or certificate is invalid.
ERROR: [daemon] Failed to run auto-backup. argument of type 'bool' is not iterableEnvironment
- Prisma Access
- Panorama
- Supported PAN-OS versions
Cause
Prima Access unable to connect to the backup server.
Resolution
- The error message is related to the config auto-backup feature for Prisma Access.
- Every night Prisma Access saves a backup of the Panorama running configuration, but if the attempt fails, the error message "Failed to backup config. Reason: XXXX" will be generated.
- If the error message continue then the connectivity between the backup server and Prisma access need to be checked.
Here are the details explained in help page
GUI: Panorama > Cloud Services > Configuration > Service Setup> Service Operations > Download and save Prisma Access configuration snapshot
- Every night Prisma Access saves a back up of the Panorama running configuration. If you need to restore the previous night's configuration on your Panorama, click the Download and save Prisma Access configuration snapshot and enter a name for configuration snapshot. When the configuration snapshot is successfully retrieved from the cloud service, to load the snapshot, go to Panorama > Set up > Operations > Load named Panorama configuration snapshot and select the filename you entered.
Additional Information
- The error message "Failed to backup config. Reason: XXXX" that could be printed to plugin_cloud_services.log is sometimes mixed up as an error message coming from the "Scheduled Config Export" feature.
- The "Failed to backup config. Reason: XXXX", has nothing to do with the "Scheduled Config Export" feature.
- For the Error message generated by the "Scheduled Config Export" Refer Failed to Export Configuration Bundle with Error Code 9 on Panorama/M-100