Unable to open case for Prisma SD-WAN

Unable to open case for Prisma SD-WAN

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Created On 10/28/21 14:04 PM - Last Modified 06/12/23 14:19 PM


Question



Unable to open case for Prisma SD-WAN. Serial number does not appear in the list to open a case.

Environment


Prisma SD-WAN
CSP

Answer


 
  1. Check if the serial number for Prisma SD-WAN is visible under your CSP account.

  2. Check if you are a member of multiple CSP accounts and ensure you switch to the CSP account where the asset resides.

 
If above is correct and serial number still does not appear :   Open an Admin case for Customer Support team to investigate further:

HOW TO OPEN A SUPPORT CASE
 
 

 

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