URL category shows 'not-resolved' in URL Filtering logs. However, Test A Site Page shows the correct category

• URL category shows 'not-resolved' in URL Filtering logs. However, Test A Site Page shows the correct category
• URL Filtering logs shows the url as 'not-resolved'

• URL will show a different category in Test A Site Page

• CLI shows also as not-resolved and Cloud is unavailable

> test url ghcr.io

ghcr.io not-resolved (Base db) mlav_flag=0 expires in 5 seconds
ghcr.io cloud-unavailable (Cloud db)

• Palo Alto Firewalls 
• Supported PAN-OS
• URL Filtering

• Firewall is not able to resolve our *urlcloud.paloaltonetworks hosts. 
• Use the following filter in system logs: (description contains 'PAN-DB')

• The following command can be also used from CLI to identify the issue 

> less mp-log devsrv.log

mp devsrv.log 2022-11-29 10:18:50 2022-11-29 10:18:50.457 -0500 curl error: Could not resolve host: serverlist3.urlcloud.paloaltonetworks.com
mp devsrv.log 2022-11-29 10:19:50 2022-11-29 10:19:50.594 -0500 curl error: Could not resolve host: serverlist.urlcloud.paloaltonetworks.com
mp devsrv.log 2022-11-29 10:19:50 2022-11-29 10:19:50.594 -0500 curl error: Could not resolve host: serverlist2.urlcloud.paloaltonetworks.com

1. The issue is resolved under PAN-193818 in PAN-OS 10.2.3, 10.1.9 and 10.0.12
2. Upgrade to the above versions will resolve the issue.

1. Create a URL Category object , and select action: allow/alert under URL Filtering Profile 
2. Restart devsrvr process

> debug software restart process device-server