Superuser of Hub is unable to view logs in Explore.

Superuser of Hub is unable to view logs in Explore.

945
Created On 02/13/23 04:01 AM - Last Modified 03/21/24 21:43 PM


Symptom


  • User is unable to view logs in the Cortex Data Lake App's Explore.
  • This user has a Superuser role for Cortex Data Lake in new Hub(updated on September 2022).
  • This user is not registered to the customer account in Customer Support Portal.
Explore does not display logs
 

Environment


  • Prisma Access
  • Cortex Data Lake
  • Logs

Cause


User is not added to the account in Customer Support Portal.

Resolution


  1. Add the user to the account in Customer Support Portal.
  2. For instructions, refer How to Manage Users in Your Account.

Additional Information


About Common Services: Identity and Access
 
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