Wildfire upgrade check reports "Server error : There is not wildfire license on the box"
4346
Created On 06/02/23 07:27 AM - Last Modified 07/23/24 21:38 PM
Symptom
- When using "request wildfire upgrade check" error message is displayed
> request wildfire upgrade check
Server error : There is not wildfire license on the boxEnvironment
- Palo Alto Firewalls
- Supported PAN-OS
- Wildfire License
Cause
Wildfire license is not correctly installed.
Resolution
- Verify if the error message is displayed as below.
> request wildfire upgrade check
Server error : There is not wildfire license on the box
- Delete the existing Wildfire license key from the below command:
> delete license key Advanced_WildFire_License_2023* key
- Now, fetch the licenses again:
> request license fetch
- Run the below command to get the latest version if it is available:
> request wildfire upgrade check
- The latest version info can also be seen in the GUI: Dynamic Updates tab under wildfire.
Additional Information
- Activate Subscription Licenses - Wildfire
- Unable to download wildfire dynamic update with only Advanced wildfire License