Wildfire upgrade check reports "Server error : There is not wildfire license on the box"

Wildfire upgrade check reports "Server error : There is not wildfire license on the box"

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Created On 06/02/23 07:27 AM - Last Modified 07/23/24 21:38 PM


Symptom


  • When using "request wildfire upgrade check" error message is displayed
> request wildfire upgrade check
Server error : There is not wildfire license on the box


Environment


  • Palo Alto Firewalls
  • Supported  PAN-OS
  • Wildfire License


Cause


Wildfire license is not correctly installed.

Resolution


  1. Verify if the error message is displayed as below.
> request wildfire upgrade check
Server error : There is not wildfire license on the box
  1. Delete the existing Wildfire license key from the below command:
> delete license key Advanced_WildFire_License_2023* key
  1. Now, fetch the licenses again:
> request license fetch
  1. Run the below command to get the latest version if it is available: 
> request wildfire upgrade check
  1. The latest version info can also be seen in the GUI: Dynamic Updates tab under wildfire.


Additional Information


 



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