Are special characters allowed in the email address of the users authenticating via 3rd party IDP?
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Created On 02/26/25 11:46 AM - Last Modified 02/26/25 12:08 PM
Question
Are special characters allowed in the email address of the users authenticating via 3rd party IDP?
Environment
CSP
Third Party IdP
Answer
No, if your email domain is configured / enabled for using your company’s local IDP to authenticate to PANW portals - there is Okta limitation with SAML response decryption process.
You can create and add the user with the special character in the email address but the user will get “ Error 400 Access Denied” during SSO login flow.
The workaround : assign the user with Domain Administrator role so the user is forced to authenticate using PANW SSO, in this case the special character in the email is accepted .
Additional Information
How To Enable a Third-Party Identity Provider (IdP)
How to disable Third Party IDP (3IDP)