How to Perform a Server Memory Dump

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Created On 08/20/20 23:44 PM - Last Modified 10/22/25 09:44 AM

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Cortex XSOAR

Objective

Perform a memory dump.

Web Browser:

To enable the memory dump to download from port 6061, add the following configuration to the /etc/demisto.conf file.

"server.diagaddr":":6061"

Restart the Cortex XSOAR service.
To download the memory dump, open a web browser and go to: http://${xsoar_ip}:6061/debug/pprof/heap

CLI:

As root, run the following command: wget http://localhost:6061/debug/pprof/heap. After a few seconds, a file named heap should be created in the local directory.
Forward the heap file to the Customer Support team.

Note: Only perform a memory dump when requested by the engineering team.