Panorama commit fails with message "Internal error during commit processing" after loading a configuration file.
6614
Created On 01/01/24 17:29 PM - Last Modified 10/31/24 19:33 PM
Symptom
- Previously saved configuration file is loaded on Panorama under GUI: Panorama > Setup > Operations >
- After loading the configuration, commit fails with error message "Internal error during commit processing"
- Configd logs (less mp-log configd.log) reports "Invalid Job" and other error messages.
-0800 Error: publish_content_release_date(pan_cfg_mgr.c:17062): Invalid Job type 2 passed for publish release
-0800 Warning: sc3_sendRegInfo(sc3_register.c:425): SC3R: AK not present.
-0800 Error: pan_cfg_get_platform_mac(pan_cfg_utils.c:10722): pan_sys_exec2(): /usr/local/bin/sdb -n cfg.platform.mac failed (errno=9)
-0800 Error: pan_cfg_get_platform_mac_count(pan_cfg_utils.c:10760): pan_sys_exec2(): /usr/local/bin/sdb -n cfg.platform.mac-count failed (errno=9)
curl: (7) Failed to connect to localhost port 9200: Connection refused
-0800 Error: pan_cfg_get_cms_msg(pan_cfg_mgr.c:46298): Failed to get es_status health
-0800 Error: pan_interlc_check_conn_status(pan_cfg_load_ring_handler.c:518): error getting group in local ring
-0800 SEATTLETIME: Time to commitfini:wait until the daemon has restarted to process this job: 1 secs
-0800 logbuffer: no active connection to cms0
-0800 logbuffer: no active connection to cms0
-0800 Error: pan_mgmtop_list_dirty_journal_summary_handler(pan_ops_common.c:29017): Partial operation is not allowed after a load operation.
-0800 Error: _pan_cfg_handle_commit(pan_cfg_commit_handler.c:7027): ML7: Either failed to get ml7 sysd or it's not enabled
Environment
- Any Panorama
- Supported PAN-OS
- Commit operation
Cause
PAN-OS version in the configuration file being loaded and the running PAN-OS version on Panorama are different.
Resolution
- Revert to last running configuration.
- Verify the PANOS version in the config file of the that is being loaded.
- To do this, open the configuration file in txt editor and check the version.
- Make sure Panorama is running the same release version as the version seen in the config file.
- Once, Panorama is on the same release version then reimport the configuration file and load it again and commit.
Additional Information
Other reasons for the same error message:
How to Resolve Internal Error during Commit process message?