Panorama commit fails with message "Internal error during commit processing" after loading a configuration file.

Panorama commit fails with message "Internal error during commit processing" after loading a configuration file.

6614
Created On 01/01/24 17:29 PM - Last Modified 10/31/24 19:33 PM


Symptom


  • Previously saved configuration file is loaded on Panorama under GUI: Panorama > Setup > Operations >
  • After loading the configuration, commit fails with error message "Internal error during commit processing"
  • Configd logs (less mp-log configd.log) reports "Invalid Job"  and other error messages.
-0800 Error:  publish_content_release_date(pan_cfg_mgr.c:17062): Invalid Job type 2 passed for publish release
-0800 Warning:  sc3_sendRegInfo(sc3_register.c:425): SC3R: AK not present.
-0800 Error:  pan_cfg_get_platform_mac(pan_cfg_utils.c:10722): pan_sys_exec2(): /usr/local/bin/sdb -n cfg.platform.mac failed (errno=9)
-0800 Error:  pan_cfg_get_platform_mac_count(pan_cfg_utils.c:10760): pan_sys_exec2(): /usr/local/bin/sdb -n cfg.platform.mac-count failed (errno=9)
curl: (7) Failed to connect to localhost port 9200: Connection refused
-0800 Error:  pan_cfg_get_cms_msg(pan_cfg_mgr.c:46298): Failed to get es_status health
-0800 Error:  pan_interlc_check_conn_status(pan_cfg_load_ring_handler.c:518): error getting group in local ring
-0800 SEATTLETIME: Time to     commitfini:wait until the daemon has restarted to process this job: 1 secs
-0800 logbuffer: no active connection to cms0
-0800 logbuffer: no active connection to cms0
-0800 Error:  pan_mgmtop_list_dirty_journal_summary_handler(pan_ops_common.c:29017): Partial operation is not allowed after a load operation.
-0800 Error:  _pan_cfg_handle_commit(pan_cfg_commit_handler.c:7027): ML7: Either failed to get ml7 sysd or it's not enabled

 



Environment


  • Any Panorama
  • Supported PAN-OS
  • Commit operation


Cause


PAN-OS version in the configuration file being loaded and the running PAN-OS version on Panorama are different.  

 



Resolution


  1. Revert to last running configuration. 
  2. Verify the PANOS version in the config file of the that is being loaded.
    • To do this, open the configuration file in txt editor and check the version.
  3. Make sure Panorama is running the same release version as the version seen in the config file. 
  4. Once, Panorama is on the same release version then reimport the configuration file and load it again and commit. 


Additional Information


Other reasons for the same error message:

Error message: "Internal error during commit process" when attempting to import a Legacy mode configuration into VM running panorama mode

How to Resolve Internal Error during Commit process message?

 



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