Error:
An unexpected error occurred. Please click Reload to try again.
Error:
An unexpected error occurred. Please click Reload to try again.
How to Generate a Tech Support File for Strata Cloud Manager - Knowledge Base - Palo Alto Networks

How to Generate a Tech Support File for Strata Cloud Manager

21442
Created On 10/07/21 19:43 PM - Last Modified 11/15/24 03:41 AM


Objective


This document shows how to generate tech support file for Strata Cloud Manager
 



Environment


  • Strata Cloud Manager
  • Tech Support file


Procedure


  1. Go to Palo Alto Networks HUB and click on Strata Cloud Manager icon.

image.png

If old HUB UI like below appears, switch toggle on the left top corner.

image.png

NOTE: If you are managing multiple Prisma Access tenants, click on Cloud Managed Prisma Access Tenant from the drop-down menu on the top right corner.
 
  1. Open Strata Cloud Manager and then select Manage > Configuration > NGFW and Prisma Access
image.png
  1. Select NGFW configuration scope and select Create tech support files.

 

image.png

 

  1. Once you click create Tech Support files, it will prompt the Tech Support Screen

 

Tech Support UI
  1. Click on "Create Tech Support File" button and provide the Support Case Number and then click Create.

    Note : If Support Case(s) have not been opened yet, keep this field blank and move forward.

User-added image

  1. It will generate the tech support file. 
User-added image
  1. Notify Palo Alto Networks support case owner when the file is generated.


Additional Information


To generate tech support for Panorama which manages Strata Cloud Manager please follow the steps mentioned on the document below
How to Generate and Upload a Tech Support File Using the WebGUI and CLI
 


Actions
  • Print
  • Copy Link

    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000004LxrCAE&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

Choose Language