Assigning XDR Account Admin role on XDR Gateway if the only Account Admin is unavailable

Create a support case for this request. You can create a technical case from the Customer Support Portal (CSP) if you have at least a standard user role.

Provide the following information in the case description field:

- the name and email ID of the current, only Account Admin who is unavailable
- the reason why the only Account Admin is not available
- an approval from the CSP Super User / Domain Administrator if the user, to whom the Account Admin role should be assigned on Gateway, is not a Super User in CSP
- if the user, to whom the Account Admin role should be assigned on Gateway, is a CSP Super user, no approval is needed

NOTE: if you need to remove a user from Gateway because the user left the company, removing the user from CSP will remove the user from XDR Gateway as well.