PA-VM deleted without deactivating license
15857
Created On 03/18/20 06:12 AM - Last Modified 03/10/23 13:48 PM
Symptom
The PA-VM has been deleted from hypervisor but the auth code cannot be re-used to deploy a new instance. The auth-code usage (Quantity of VM Provisioned) shows that the VM is provisioned under Customer Support Portal > Assets > VM-Series Auth-Codes.
The serial number of the deleted VM using the capacity auth code will still show under Assets > Devices.
If you try to activate the auth code on the dashboard of a new VM, you will get an error message if the auth code reached its capacity.
As per VM deactivation procedure, you need to de-activate the licenses before deleting the VM to release the license on the VM capacity auth-code.
If the VM machine has already been deleted, you will not be able to upload the license removal token on the VM dashboard.
Environment
- Platform: PA-VM
- PAN-OS/Plugin Version: Any
- Deployment: Any
Cause
The license was not deactivated to release the provisioned quantity for auth-code prior to deleting the PA-VM instance.
Resolution
Create an admin case to scrub the serial number manually from the license server. You would be unable to reuse serial number once its reset.
Additional Information
See also:
Deactivate VM