Pan-DB URL Filtering Version 0000.00.00.000

Pan-DB URL Filtering Version 0000.00.00.000

11250
Created On 12/25/19 06:20 AM - Last Modified 01/09/20 22:37 PM


Symptom
Pan-DB URL Filtering Version displaying 0000.00.00.000.

Example:
> show url-cloud status

PAN-DB URL Filtering
License : valid
Current cloud server : s0200
Cloud connection : connected
URL database version - device : 0000.00.00.000
URL database version - cloud : 2014.07.18.426 (last update time 2014/07/18 10:00:00)
URL database status : good
URL protocol version - device : pan/0.0.2
URL protocol version - cloud : pan/0.0.2
Protocol compatibility status : compatible



 


Environment
  • Any PAN-OS.
  • Palo Alto Firewall.
  • URL Filtering enabled.


Cause
Pan-DB corruption causes the issue.

Resolution
  1. Change the service route configuration from using the default management port to using the untrust interface for DNS, EDL, NTP and URL Updates. 
  2. Wait 10 minutes
  3. Refresh General Information widget on the dashboard to see if the Pan-DB has changed from 0000.00.00.000.
  4. If the Pan-DB widget has not changed please check in CLI: >show url-cloud status.
  5. If it got changed in the CLI then pleases wait a little longer and then refresh the General Information widget again.
  6. Now that the Pan-DB is updating again please go back to the service route configuration and change the setting to use the default management port again.
Note: This issue is seen mostly during upgrades or reboots
 


Additional Information
The below commands do not work on OS 9.0.x but will work on prior OS versions and will fix the Pan-DB 0000.00.00.000 issue:
> request url-filtering download paloaltonetworks region <region_name>
> request url-filtering download status vendor paloaltonetworks

The above is documented in the second KB Article.

 



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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PNx4CAG&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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