PAN-DB URL Version Remains 0000.00.00.000

PAN-DB URL Version Remains 0000.00.00.000

27458
Created On 09/25/18 18:47 PM - Last Modified 04/20/20 23:58 PM


Symptom
  • After loading and installing the PAN-DB license, the URL Database Version remains 0000.00.00.000. This can be verified using show url-cloud status CLI command.
> show url-cloud status

PAN-DB URL Filtering
License : valid
Current cloud server : s0200
Cloud connection : connected
URL database version - device : 0000.00.00.000
URL database version - cloud : 2014.07.18.426 (last update time 2014/07/18 10:00:00)
URL database status : good
URL protocol version - device : pan/0.0.2
URL protocol version - cloud : pan/0.0.2
Protocol compatibility status : compatible

 

  • When attempting to download the PAN-DB seed database GUI:Device > Licenses > PAN-DB URL Filtering, "Download Now" link cannot be clicked.

pandb.png



Environment
  • PAN-OS 8.1 or lower.
  • Palo Alto Firewall.
  • URL Filtering enabled.


Cause

The region setting for PAN-DB was not set correctly during the initial install.



Resolution

Log into the device CLI and run the commands listed to download the PAN-DB seed database. Select the appropriate region that matches your country.

> request url-filtering download paloaltonetworks region <region_name>
> request url-filtering download status vendor paloaltonetworks

 



Additional Information
Refer also URL KB

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