Palo Alto Networks Knowledgebase: PAN-DB URL Version Remains 0000.00.00.000

PAN-DB URL Version Remains 0000.00.00.000

7757
Created On 02/07/19 23:52 PM - Last Updated 02/07/19 23:53 PM
URL Filtering
Resolution

Issue

After loading and installing the PAN-DB license, the URL Database Version remains 0000.00.00.000. When attempting to download the PAN-DB seed database (Device > Licenses > PAN-DB URL Filtering), the "Download Now" link cannot be clicked.

pandb.png

 

Run the 'show url-cloud status' CLI command to display the URL database version for the device. Normally, the values for the device and cloud URL database version are close together. However, in this case, the URL database version - device shows a value of 0000.00.00.000:

> show url-cloud status

PAN-DB URL Filtering
License : valid
Current cloud server : s0200
Cloud connection : connected
URL database version - device : 0000.00.00.000
URL database version - cloud : 2014.07.18.426 (last update time 2014/07/18 10:00:00)
URL database status : good
URL protocol version - device : pan/0.0.2
URL protocol version - cloud : pan/0.0.2
Protocol compatibility status : compatible

 

Causes

The region setting for PAN-DB was not set correctly during the initial install.

 

Resolution

Log into the device CLI and run the below command to select the region and download the PAN-DB seed database.

> request url-filtering download paloaltonetworks region <region_name>
> request url-filtering download status vendor paloaltonetworks

 

owner: pmak



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