Error:
An unexpected error occurred. Please click Reload to try again.
Error:
An unexpected error occurred. Please click Reload to try again.
How to Upgrade User-ID Agent? - Knowledge Base - Palo Alto Networks

How to Upgrade User-ID Agent?

133914
Created On 09/25/18 20:36 PM - Last Modified 10/01/24 17:05 PM


Resolution


To upgrade the User-ID agent:

 

  1. Navigate to services and stop the service User-ID Agent.

    User-ID Agent service.png

  2. Navigate to Program Files > Paloalto Networks > User-id agent.  Zip the user-id agent folder and back it up to a different location.
  3. Log into support.paloaltonetworks.com and download the latest User-Id Agent .
  4. Perform the install.
  5. Once the install is done, the latest agent should start running with all the configs retrieved from the previous agent.

 

owner: mvenkatesan



Actions
  • Print
  • Copy Link

    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CliqCAC&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

Choose Language