Palo Alto Networks Knowledgebase: How to Upgrade User-ID Agent?

How to Upgrade User-ID Agent?

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Created On 07/29/19 17:23 PM - Last Updated 07/29/19 17:51 PM
User-ID
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To upgrade the User-ID agent:

 

  1. Navigate to services and stop the service User-ID Agent.

    User-ID Agent service.png

  2. Navigate to Program Files > Paloalto Networks > User-id agent.  Zip the user-id agent folder and back it up to a different location.
  3. Log into support.paloaltonetworks.com and download the latest User-Id Agent.
  4. Perform the install.
  5. Once the install is done, the latest agent should start running with all the configs retrieved from the previous agent.

 

owner: mvenkatesan



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