How to download the User-ID Agent from Support Portal
137362
Created On 10/15/19 21:52 PM - Last Modified 07/02/24 14:03 PM
Objective
Download the User-ID Agent from the CSP (Customer Support Portal)
Environment
- PAN-OS
- User-ID Agent (UIA)
Procedure
- Login to the Customer Support Portal website.
- From Support Portal page click Updates > Software Update
- From Filters section use the drop down selection to select User Identification Agent
- Find the version you are looking for and click on the Link under the Download section
- Both the "UserID Agent or "UserID credential Agent" can be downloaded from here. Make sure the version is compatible with PAN-OS by going through the release notes and checking the Compatibility Matrix.
Note: Check the Palo Alto Networks Compatibility Matrix on where the User-ID Agent can be installed
Additional Information
For more details on "Credential Agent" Refer to Where Can I Install The User Id Credential Service and Configure Credential Detection With The Windows Based User Id Agent