How to download the User-ID Agent from Support Portal

How to download the User-ID Agent from Support Portal

Created On 10/15/19 21:52 PM - Last Modified 01/22/24 20:12 PM


Download the User-ID Agent from the CSP (Customer Support Portal)


  • PAN-OS
  • User-ID Agent (UIA)


  1. Login to the Customer Support Portal  website.
  2. From Support Portal page click  Updates > Software Update
  3. From Filters section use the drop down selection to select User Identification Agent
User ID download    
  1. Find the version you are looking for and click on the Link under the Download section
    1. Both the "UserID Agent or "UserID credential Agent" can be downloaded from here. Make sure the version is compatible with PAN-OS by going through the release notes and checking the Compatibility Matrix.

Note: Check the Palo Alto Networks Compatibility Matrix on where the User-ID Agent can be installed

Additional Information

For more details on "Credential Agent" Refer to  Where Can I Install The User Id Credential Service and Configure Credential Detection With The Windows Based User Id Agent

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