How to perform a factory reset on a Palo Alto Networks device from Maintenance Mode
874946
Created On 09/25/18 19:48 PM - Last Modified 04/23/24 19:41 PM
Symptom
Device not booting requiring factory reset.
Environment
- Palo Alto Firewall
- Supported PAN-OS
- Factory Reset
Resolution
- Once in maintenance mode, the following is displayed, please press enter to continue
- Arrow down to Factory Reset and press Enter to display the menu
- You will see the Image that will be used to perform the factory reset. Select Factory Reset and press Enter again:
- Once complete, select the option to Reboot if presented. Some older devices/software may reboot automaticlly when complete. Please be aware that it may take several minutes before the autocommit to complete and allow the admin/admin login to work properly.
- IMPORTANT: If this procedure is used to put a firewall back into production, restore the device configuration, re-deploy the firewall licenses, upgrade PAN-OS to the desired version, and download-and-install all required Content updates (Antivirus, Apps+Threats, WildFire, Global Protect client, etc) before the device is put back in production, to ensure the firewall provides the necessary protections by running the latest Threat Prevention content.
Additional Information
- If running PAN-OS 8.1.x and above, review the following link to perform SSH into Maintenance Mode: How to SSH into Maintenance Mode
- Admin-Admin not Working After Factory Reset