Palo Alto Networks Knowledgebase: How to perform a factory reset on a Palo Alto Networks device

How to perform a factory reset on a Palo Alto Networks device

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Created On 02/08/19 00:00 AM - Last Updated 02/08/19 00:00 AM
Device Management Initial Configuration Installation QoS Zone and DoS Protection
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The following steps describe how to perform a factory reset on a Palo Alto Networks device.

Note: If running PAN-OS 6.0 and above, review the following link to perform SSH into Maintenance Mode: How to SSH into Maintenance Mode

 

Steps

  1. Connect the Console cable, which is provided by Palo Alto Networks, from the "Console" port to a computer, and use a terminal program (9600,8,n,1) to connect to the Palo Alto Networks device.
    Note: A USB-to-serial port will have to be used if the computer does not have a 9-pin serial port.
  2. Power on to reboot the device.
  3. During the boot sequence, the screen should look like this:
    One.png

  4. Type maint to enter maintenance mode.
    two.png

  5. PAN-OS 7.1 NOTE: When performing this on PAN-OS 7.1, you will see a "CHOOSE PANOS" screen with the following options: PANOS (maint-other), PANOS (maint) or PANOS (sysroot0). Please choose PANOS (maint). Press enter to continue.
    2016-06-07_reset1.pngPAN-OS 7.1 GNU GRUB boot menu.

  6. Once in maintenance mode, the following is displayed, please press enter to Continue:
    Three.png

  7. Arrow down to Factory Reset and press Enter to display the menu:
    Four.png

  8. You will see the Image that will be used to perform the factory reset. Select Factory Reset and press Enter again:
    Five.png

  9. The unit will reboot when complete. Please be aware that it may take several minutes before the autocommit to complete and allow the admin/admin login to work properly.

 

See also

Admin-Admin not Working After Factory Reset

 

owner: rvanderveken



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