How to Register a Palo Alto Networks Device, Spare, or VM-Series Auth-Code
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Created On 09/25/18 18:07 PM - Last Modified 11/20/23 11:42 AM
Resolution
To Register New Device, Spare, or VM-Series Auth Code
Login to account
- You will need to have a user account to log into the Customer Support Portal.
- Log into the Customer Support Portal (https://support.paloaltonetworks.com)
- Verify the Account Selector indicates the account that owns the asset. If not, select the correct account.
Register New Device - Assets or Devices Page
Register a new device in (a) Assets, or (b) Devices page.
Use Assets page.
Go to Products > Assets.
Or, use Devices page.
Go to Products > Devices.
Click button "Register New Device" button.
Then, follow the common device registration workflow below.
Enter the Serial Number and Location information. The Enterprise Support Agreement options will only appear when you enter a serial number and if the account has an ESA.
Click "Agree and Submit".
The new device is displayed in the Device table.
At the end of the registration process, an optional step enables you to run Day 1 Configuration.
The new device is displayed in the Device table.
At the end of the registration process, an optional step enables you to run Day 1 Configuration.
Register New Spare
Click on Device > Spares.
Click Register New Spare button.
Click Register New Spare button.
Complete Device Registration form. Whether registered under Devices or Spares, the serial number will only appear under Spares.
Note: If you have an Enterprise Support Agreement covering the licensing in your account, select the option to include the device in the Enterprise Support Agreement to license the device and convert it to production.
Register New VM-Series Auth Code
To register a new VM-Series device purchased from Palo Alto Networks.
Note: If you have a usage-based VM serial number from AWS, Azure or a Cloud Service, follow the steps to register as a new device. See section Register New Device.
1. Click Products > VM-Series Auth-Codes.
2. Click "Add VM-Series Auth-Code".
3. CSP adds a new to the table.
4. Enter a VM-Series Authorization Code.
5. Click on "Agree and Submit" to save. Click "Refuse" to cancel.
See Also
For a full list of other Support Portal User Documents, please click here: