How to Activate Authorization Codes (Auth Codes)

How to Activate Authorization Codes (Auth Codes)

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Created On 09/25/18 18:07 PM - Last Modified 10/23/23 23:42 PM


Symptom


The article describes how to activate auth (authorization) codes.

Environment


  • Any PAN-OS.
  • Palo Alto Firewall.


Resolution


You can activate authorization codes in Network Security or Devices.

To activate authorization codes in Network Security:

  1. Login to Customer Support Portal with the account which owns the asset. 
  2. Click on Products>Assets
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        3. Find the device, click on the Licenses icon for the device. 
 
Screen Shot 2022-05-02 at 12.18.28 PM.png

4. Click Activate License button, enter an Authorization Code, and click Agree and Submit.

Screen Shot 2022-05-02 at 12.20.34 PM.png


To activate authorization codes in Devices:

  1. Login to Customer Support Portal with the account which owns the asset. 
  2. Click on Products > Devices.
  3. Find the device, click on the pencil icon (in Actions column). 
  1. In the Pop up window, Select Activate Auth-Code. Enter the Authorization Code. Click the Agree and Submit button to accept the end user license agreement (EULA).
activate licences.png
  1. In the Device License window,  select Activate Auth Code.
  2. Click Activate Trial License.
  3. Select the trial licenses to activate.
  4. Click on the Agree and Submit button to accept the EULA and activate the trials.
  5. The trial licenses are added to the license table.
  6. To  retrieve licenses on firewall, Login to the GUI and select  Device > Licenses > Retrieve license keys from license server

 

 


Additional Information


Note1: Renewal auth codes do not need to be activated. Upon completion of renewals, the auth code is automatically activated on the associated device.
Note2: For a full list of other Support Portal User Documents, please click here:
Note3: For Manual License upload, Refer to How to Manually Upload License Keys.
Note4: If you receive the following error message:
"An unexpected error has occurred. Please contact support."
Make sure you are not pressing "enter" after you enter the auth code. This way the GUI will not do the pre check on the code. Clicking the Agree and Submit button will take the auth code and activate it.
Note5: If the device is associated with WF license, the AWF (Advanced Wildfire License) cannot be activated on the device as our system will not allow them to activate it.
Customer needs to go for renewal with an existing WF license, not for an initial AWF SKU purchase. Once they get AWF-R they will get Temp-WF as well with same expire date.*



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