How to Activate Authorization Codes (Auth Codes)

To activate authorization codes:

1. Login to the Customer Support Portal (https://support.paloaltonetworks.com).
2. Verify the Current Account is the account which owns the asset.
   1. If not, click on the Change Account link and select the correct account.
3. Click on the Assets tab.
   1. In the Devices table, find the device, click on the pencil icon (in the Actions column).
      
      
      1. In the Device License window,  select Activate Auth Code.
      2. Enter the auth code.
      3. Click the Agree and Submit button to accept the EULA and activate.
         
       To activate trial licenses:
   1. Click Activate Trial License.
   2. Select the trial licenses to activate.
   3. Click on the Agree and Submit button to accept the EULA and activate the trials.
   4. The trial licenses are added to the license table.
4. To  retrieve licenses to firewal: 

        From the firewall select  Device tab> Licenses > Retrieve license keys from license server

See Also

For a full list of other Support Portal User Documents, please click here:

Customer Support Portal User Documents