Commit error "This config has been sanitized of password data because it was exported by a non-superuser or was part of a tech support export"
19230
Created On 04/08/20 03:39 AM - Last Modified 04/06/23 21:04 PM
Symptom
When trying to import a configuration followed by commit, it fails with error message "This config has been sanitized of password data because it was exported by a non-superuser or was part of a tech support export. Please use a non-sanitized config"
Operation Commit
Result
Failed
Details
This config has been sanitized of password data because it was exported by a non-superuser or was part of a tech support export.
Please use a non-sanitized config. (see 'phash' field for user accounts 'admin')
This config has been sanitized of password data because it was exported by a non-superuser or was part of a tech support export.
Please use a non-sanitized config. (see 'phash' field for user accounts 'xyz')
Configuration is invalidEnvironment
- Any Firewalls
- Any Panorama
- PAN-OS 8.1, 9.0, 9.1
Cause
- The error appears when a configuration is importing into Firewall or Panorama and the configuration is invalid.
- The configuration is invalid because it is exported from a non-superuser account.
Resolution
Import the tech support generated by Super User account into the device to resolve the commit issue.