How to Generate and Export Logs from the User-ID Agent (UIA) When the Firewall is Unable to Connect to UIA

How to Generate and Export Logs from the User-ID Agent (UIA) When the Firewall is Unable to Connect to UIA

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Created On 01/28/19 02:38 AM - Last Modified 04/22/19 21:06 PM


Objective
  • Generate and export logs from User-ID agent (UIA) for troubleshooting purposes 
  • Procedure is applicable to when the firewall is not able to connect with the UIA


Environment
  • User-ID with User-ID Agent deployment type
  • Workstation hosting UIA


Procedure
  1. Set the Logging Level to Debug: Open the UIA and click on File > Debug > Debug
Note: Default level is 'Information'
User-added image
 
  1. Wait a few seconds for a new connection attempt from the firewall. Look for the corresponding logs that are generated.
  2. Locate the log files by opening up the File Explorer context and navigating to "C:\Program Files (x86)\Palo Alto Networks\User-ID Agent". The file names are "UaDebug" and UaDebugOld"
User-added image
  1. Copy the files to a separate location for analysis


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    https://knowledgebase.paloaltonetworks.com/kcSArticleDetail?id=kA10g000000Cmfq&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FkcSArticleDetail

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