GlobalProtect Client Unable to Connect on Newly Installed Machine
78129
Created On 09/25/18 19:50 PM - Last Modified 05/14/20 23:48 PM
Symptom
GlobalProtect Client is unable to connect on a newly installed machine.
Enable logging on the client by going to Troubleshooting > Logs and select PanGP Service then click "Start".
The following logs appear:
(T788) 10/14/14 09:14:09:488 Info ( 341): InitConnection ... (T788) 10/14/14 09:14:09:488 Info ( 349): Connecting to Pan MS Service end (T788) 10/14/14 09:14:14:474 Info ( 341): InitConnection ... (T788) 10/14/14 09:14:14:474 Info ( 349): Connecting to Pan MS Service end (T788) 10/14/14 09:14:19:481 Info ( 341): InitConnection ... (T788) 10/14/14 09:14:19:481 Info ( 349): Connecting to Pan MS Service end (T788) 10/14/14 09:14:24:003 Debug( 71): CTranslate: xxxxxxxxxxxx is 24 (T788) 10/14/14 09:14:24:003 Debug( 73): CTranslate: sid is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx (T788) 10/14/14 09:14:24:003 Debug( 71): CTranslate: xxxxxxxxx is 24 (T788) 10/14/14 09:14:24:003 Debug( 73): CTranslate: sid is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx (T788) 10/14/14 09:14:24:008 Debug( 297): CPanGASetting:OnBnClickedSave - resend credentials (T788) 10/14/14 09:14:24:488 Info ( 341): InitConnection ... (T788) 10/14/14 09:14:24:488 Info ( 349): Connecting to Pan MS Service end (T788) 10/14/14 09:14:29:474 Info ( 341): InitConnection ...
Environment
- Pan-OS
- Globalprotect
Resolution
There are two methods to resolve this issue:
Resolution 1
Verify the PanGPS service is running by going to Task Manager > Services.
Resolution 2
If the service is not present re-install the GlobalProtect client.
owner: mbutt