How to set a preferred gateway on the GlobalProtect App on Client Machine
12764
Created On 04/06/20 18:21 PM - Last Modified 06/02/20 04:02 AM
Objective
- When a Global Protect Portal has multiple Gateways, end users can assign and automatically connect to a preferred GlobalProtect gateway.
- By default, the GlobalProtect app automatically connects to the best available gateway based on the priority, source region, and response time of the configured gateways.
Environment
- Software Support : Starting with GlobalProtect™ App 5.0.3 for Android, Windows, and Mac and GlobalProtect™ App 5.0.7 for iOS
- OS Support : Android 4.4 and later releases, iOS 10 and later releases, Windows 7 and later releases, and macOS 10.11 and later releases
Procedure
Below is the method for assigning preferred gateway on Andriod/iOS and Windows/MAC endpoints on the GlobalProtect app.
- Assign a preferred gateway on Android or iOS endpoints:
- Launch the GlobalProtect app.
- Assign a preferred gateway.
- Tap the Gateway drop-down.
- From the list of available gateways, tap the More Options (
) icon for the gateway that you want to set as the preferred gateway and then set As Preferred. Alternatively, you can long-press (tap and hold) the gateway and then Set As Preferred.
- Verify that the gateway is set as the preferred gateway.
- Tap the Gateway drop-down.
- From the list of available gateways, verify that the gateway is marked as Preferred
- Assign a preferred gateway on Windows or Mac endpoints:
- Launch the GlobalProtect app.
- Assign a preferred gateway.
- From the status panel, click the Settings (
) icon to open the settings menu.
- Select Preferred Gateway to open the GlobalProtect: Preferred Gateway dialog.
- From the list of available gateways, select the gateway that you want to set as the preferred gateway and then Set as Preferred
- Close the dialog.
- From the status panel, click the Settings (
- Verify that the gateway is set as the preferred gateway.
- From the status panel, select the Gateway drop-down.
- From the list of available gateways, verify that the gateway is marked as (Preferred).
Additional Information
- If the GlobalProtect app is unable to connect to the preferred gateway, it falls back to the best available gateway.
- In order for users to connect to a preferred gateway, you must make sure that the gateway is available in the source regions from which the users are connecting.
- Before this feature in place, if users need to connect to a specific gateway to access certain resources or connect from a particular geographical location, they must manually switch to that gateway each time they establish the GlobalProtect connection. With this enhancement, users can now automatically connect to a preferred gateway regardless of priority and response time.