User-ID Credential Agent fails to extract credentials on Windows Server 2019 RODC
16543
Created On 02/07/20 04:20 AM - Last Modified 04/22/24 19:55 PM
Symptom
User-ID Credential Agent fails to extract credentials when running on Windows Server 2019 RODC (Read-Only Domain Controller).
Environment
- PanOS 8.1 or Above.
- Palo Alto Firewall.
- User-ID Credential Agent 8.1 or above.
- Windows Server 2019 RODC.
Cause
- User-ID Credentials Agent is currently not supported with Windows Server 2019 RODC. But the User-ID agent 9.0.2 or above is supported for Windows Server 2019.
- Following Error is seen in the UACredDebug.log
[Error 716]: Unable to extract credentials.
Resolution
The following User-ID Credential Agents support Windows 2019. Upgrade to one of the following versions.
10.2.1
10.1.1
10.0.6
9.1.4
10.1.1
10.0.6
9.1.4