User-ID Credential Agent fails to extract credentials on Windows Server 2019 RODC

User-ID Credential Agent fails to extract credentials on Windows Server 2019 RODC

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Created On 02/07/20 04:20 AM - Last Modified 04/22/24 19:55 PM


Symptom


User-ID Credential Agent fails to extract credentials when running on Windows Server 2019 RODC (Read-Only Domain Controller). 

Environment


  • PanOS 8.1 or Above.
  • Palo Alto Firewall.
  • User-ID Credential Agent 8.1 or above.
  • Windows Server 2019 RODC.

Cause


  • User-ID Credentials Agent is currently not supported with Windows Server 2019 RODC. But the User-ID agent 9.0.2 or above is supported for Windows Server 2019. 
  • Following Error is seen in the UACredDebug.log
[Error  716]: Unable to extract credentials.

 

Resolution


The following User-ID Credential Agents support Windows 2019. Upgrade to one of the following versions.
10.2.1
10.1.1
10.0.6
9.1.4
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