Can a Ticket Number Be Used as an Option to Disable the GlobalProtect App for Linux?

Can a Ticket Number Be Used as an Option to Disable the GlobalProtect App for Linux?

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Created On 04/09/19 22:01 PM - Last Modified 09/21/22 23:08 PM


Question
Can a ticket number be used to disable the GlobalProtect app for Linux clients irrespective of any connect-method?

Environment
Administrators typically provide passcodes in advance either through email (for new GlobalProtect users) or they are posted on your organization’s website. In response to an outage or system issue, administrators may also provide passcodes by phone.

Before you can obtain a valid ticket number, your endpoint displays a ticket request number that you must communicate to your GlobalProtect administrator or a Help Desk person. If your disable request is approved, you will receive a valid ticket number that you can use to disable GlobalProtect.


Answer
You can configure the setting under the GlobalProtect portal for Linux clients to "Disable the GlobalProtect App" by selecting Allow With Ticket. This is currently not supported irrespective of any connect-method. 

Currently, the "Disable the GlobalProtect App" for Linux OS can only be done through passcode and not by ticket. 
 
user@linuxhost:~$ globalprotect disable
user@linuxhost:~$ globalprotect disable --reason “This is my reason for disabling GlobalProtect”
user@linuxhost:~$ globalprotect disable --passcode ITp@ssw0rd


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