GP App is not upgrading transparently when the portal setting "Allow User to Upgrade GlobalProtect" is already set to "Allow Transparently"
Created On 09/26/18 13:49 PM - Last Modified 08/17/22 02:03 AM
GP App is in the Connected state but is not upgrading transparently when the portal setting Allow User to Upgrade GlobalProtect is already set to Allow Transparently
The Allow Transparent method only upgrades GP App when all of the following conditions are met:
- Portal status is Connected
- GP App state is Connected (i.e. tunnel to the GP Gateway is established) and it automatically starts the upgrade process (i.e. we're not discussing the manual upgrade process where a user clicks the About > Check Update)
- Higher version of the GP App is activated on the GP Portal
NOTE: If the portal status is Using cached portal config (i.e. GP App is Using cached portal config), none of the Allow User to Upgrade GlobalProtect settings would upgrade the GP App. At least, portal status must be Connected for any type of upgrades