Can a User Be Added to Cortex Without Being in CSP
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Created On 10/19/26 20:09 PM - Last Modified 10/20/26 08:47 AM
Question
Can a user be added to the Cortex Gateway without first being added to the Customer Support Portal?
Environment
Cortex XDR
Cortex XSIAM
Answer
No. In order for a user to have access to the Cortex Gateway they must be added in the Customer Support Portal and given the Cortex User Role. In order for a user to appear in the tenant's user list a user needs the Cortex User role in CSP. If no role is assigned directly or through a user group the user cannot access the tenant.