Why the GlobalProtect App 6.2.8-h14 [6.2.8-c1079] & 6.3.3-h15 [6.3.3-c1195] versions are no longer available

GlobalProtect App

Windows and macOS

Palo Alto Networks has proactively removed GlobalProtect App 6.2.8-h14 [6.2.8-c1079] & 6.3.3-h15 [6.3.3-c1195] for Windows and macOS from the Customer Service Portal, Next-Generation Firewall, and Prisma Access.

Why this change is happening

During routine monitoring, we identified stability concerns with the GlobalProtect App 6.2.8-h14 [6.2.8-c1079] & 6.3.3-h15 [6.3.3-c1195] builds on Windows only. To ensure the highest level of performance and reliability for your environment, we have paused its availability.

Summary of Details

Affected Version: GlobalProtect App 6.2.8-h14 [6.2.8-c1079] & 6.3.3-h15 [6.3.3-c1195]

Impacted Platforms: Windows only

Recommended Next Steps

We recommend downgrading to the previous stable GlobalProtect version in your environment.

Our Solution & Timeline

Palo Alto Networks is actively finalizing the GlobalProtect App 6.2.8-h15 & 6.3.3-h16 app for Windows and macOS to resolve these stability concerns.

Target Release Date: Our teams are actively working to release the new build. We plan to provide an ETA by next week.