Why the GlobalProtect App 6.2.8-h12 [6.2.8-c1032] & GlobalProtect App 6.3.3-h13 [6.3.3-c1105] versions are no longer available
Question
Why the GlobalProtect App 6.2.8-h12 [6.2.8-c1032] & GlobalProtect App 6.3.3-h13 [6.3.3-c1105] versions are no longer available
Environment
GlobalProtect App
Windows and macOS
Answer
Palo Alto Networks has proactively removed GlobalProtect App 6.2.8-h12 [6.2.8-c1032] & GlobalProtect App 6.3.3-h13 [6.3.3-c1105] for Windows and macOS from the Customer Service Portal, Next-Generation Firewall, and Prisma Access.
Why this change is happening
During routine monitoring, we identified stability concerns with the GlobalProtect App 6.2.8-h12 [6.2.8-c1032] & GlobalProtect App 6.3.3-h13 [6.3.3-c1105] builds on Windows and macOS. To ensure the highest level of performance and reliability for your environment, we have paused its availability.
Summary of Details
Affected Version: GlobalProtect App 6.2.8-h12 [6.2.8-c1032] & GlobalProtect App 6.3.3-h13 [6.3.3-c1105]
Impacted Platforms: Windows and macOS
Affected Features:
- HIP reporting
- Use of SSO credentials (fetched through Credential Provider)
- Use of stored pre-logon authentication override cookies
- Advanced Portal Config Selection Criteria (CSC)
Recommended Next Steps
Our recommendation is to downgrade to the previous stable GlobalProtect version in your environment
Our Solution & Timeline
Palo Alto Networks is actively finalizing the GlobalProtect App 6.2.8-h13 & GlobalProtect App 6.3.3-h14 builds for Windows and macOS to resolve these stability concerns.
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Target Release Date: August 12, 2026
We appreciate your patience and understanding. If you have any immediate questions or need assistance, please reach out to our Support team.