Why does my Strata Logging Service (SLS) show one expiration date in the SLS Hub Console, but a different expiration date in the Customer Support Portal (CSP)?

Why does my Strata Logging Service (SLS) show one expiration date in the SLS Hub Console, but a different expiration date in the Customer Support Portal (CSP)?

SLS (Strata Logging Service)

The discrepancy occurs because Strata Logging Service is available in multiple form factors, and the two portals calculate and display these license lifetimes differently:

• Customer Support Portal (CSP): Displays the exact contract start and end dates for each individual license or entitlement line item you have purchased.

• SLS Hub Console Dashboard: Reflects your overall logging capacity status and displays the latest (furthest in the future) expiration date among all the active logging licenses linked to that account.

If you own multiple SLS form factors, the console dashboard will always default to showing the latest expiration date.

⚠️ Important: Because the console shows the furthest date, some of your individual logging services may expire before the date shown on the dashboard. SLS licenses must be renewed separately based on their specific form factor.

To maintain continuous logging, ensure you renew the correct entitlement before its individual expiration date in the CSP:

• For Hardware Firewalls: Renew the PAN-NGFW-SLS (standalone) license.

• For Software Firewalls (VM-Series/CN-Series): Renew the corresponding Software NGFW Credit Pool (Flex SLS).

• For Mobile Users or Remote Networks: Renew the corresponding portion of your Prisma Access entitlement.

• Strata Logging Service License Overview

• Does the SLS/SCM License Purchased as Part of Prisma Access Provide Logging Services for Firewalls?