SaaS Entitlements Management: Overview
Environment
A Centralized View of Your SaaS Investments
This section serves as a comprehensive guide for our customers, particularly those with Superuser roles, on how various sales transactions—including net new purchases, amendments, and renewals—are now reflected within your CSP account.
These new improvements are designed to provide immediate, transparent, and holistic oversight of all your SaaS entitlements, from the moment an order is fulfilled through its entire lifecycle. This empowers your team with the real-time visibility needed for enhanced operational agility, holistic entitlement oversight, and an accelerated time-to-value for your SaaS investments.
Locating Your SaaS Entitlements
Having a single, easily accessible location for all SaaS entitlements is strategically important for effective license management and operational planning. The updated Customer Support Portal consolidates this information into a centralized dashboard, providing a clear and comprehensive view of your active and pending services.
To locate your SaaS entitlements, please follow these steps:
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Log into the Customer Support Portal (CSP).
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From the left-hand navigation menu, click on the Products tab.
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Within the Products section, select Assets.
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Click on the Prisma access + tab. This tab serves as the central hub for your SaaS product (Prisma Access, Prisma Access Browser, RBI, AI Access, CASB, Data Security, SSPM, DLP) entitlements, consolidating them into a single management view.
Within this view, you can access detailed information about each entitlement. The table below breaks down the key data fields available and explains their significance.
|
Data Field |
Description |
|
Entitlement Group ID |
A unique identifier for a group of entitlements. (previously referred to as Serial Number) |
|
Activation Status |
The real-time status of the entitlement group. For example, pre-setup underway indicates an order has been fulfilled but is not yet ready for activation. |
|
Entitlement ID |
The unique identifier for each specific SKU or entitlement within an entitlement group. (previously referred to as Auth code) |
|
Support type |
The level of technical support associated with the entitlement. Note : For Standard Support or Success, the SKU will no longer be visible in CSP. rather the Support type column will indicate the support level. |
|
Quantity |
The number of units purchased for the specific entitlement. |
|
Start and End Dates |
The active term during which the entitlement is valid. |
|
Sales Order ID / Eval ID |
A direct reference number connecting the entitlement back to the original sales transaction or evaluation that created it. |
|
Allocation Information |
Details how an entitlement group and its features have been allocated across one or more Tenant Service Groups (TSGs), which is critical for managing multi-tenant deployments. This information becomes visible after activation. |
This centralized view provides the foundation for understanding the status of your investments. The following sections detail how different types of transactions will update this information in real time.