How to find the serial number and Tenant ID of XDR/XSIAM/XSOAR from Cortex Gateway

How to find the serial number and Tenant ID of XDR/XSIAM/XSOAR from Cortex Gateway

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Created On 01/15/26 02:07 AM - Last Modified 04/27/26 06:35 AM


Objective


This article describes how to find the serial number and Tenant ID of the Cortex XDR, XSIAM and XSOAR tenants from Cortex Gateway Page. 

Environment


  • Cortex XDR
  • Cortex XSIAM
  • Cortex XSOAR 

Procedure


  1. Login to Cortex gateway using the URL https://cortex-gateway.paloaltonetworks.com/accounts
  2. The list of the Available Tenants are displayed.

 

  1. Move the cursor over the Tenant ID. A pop-up will appear on the left side of the screen. 

  2. This window includes the Tenant Details and the serial number. The following information is displayed.
    • Tenant Status:
    • Region: 
    • Serial Number:
    • Tenant ID:
    • License Details:

XDR Serial number
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