How to Generate and Upload a Dump-Support File from an ION Device Using the CLI.

The objective of this article is to provide information on:

• Remotely accessing a Prisma SD-WAN ION device.
• Generate a "dump-support" file.
• Securely upload it directly to the support ticket for analysis.

• Prisma SD-WAN
• Strata Cloud Manager
• ION devices

1. Establish Remote Access to the ION Device
   • Go to Strata Cloud Manager > Insights > Prisma SD-WAN > ION Devices.
   • Filter the device list using the Hostname of the specific ION device.
   • Initiate Remote Access: On the right-hand side of the device hostname, click the three dots (...) > select Remote Access. This will open a CLI session in your browser.
     
     
2. Generate dump-support file:
   • Run the following command on the CLI: 

dump-support output file=<filename>

• • The following format is recommended for the filename.

<case_number>-<yyyymmdd>-<hostname>.tar.gz

Example:

12345678-20250921-ION-Branch1.tar.gz

3. Upload the file to the support ticket
   • Run the following command to securely copy (scp) the generated file directly to the associated support ticket. The password is the contact email listed under the case details

file export <interface> <file> scp://<case-id>@tacupload.paloaltonetworks.com: