How to View Decommissioned Asset History
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Created On 07/14/26 03:10 AM - Last Modified 07/15/26 01:24 AM
Objective
To inform on the required user role to View Decommissioned Asset History in the Customer Support Portal.
Environment
Customer Support Portal
Procedure
You will need the ELA Admin user role on top of your existing Super User OR Standard User role in order to view Decommissioned Asset History in the Customer Support Portal.
Without the ELA Admin role, members will encounter 'Failed to Load Data' if they navigate to view decommission history on CSP (see screenshot below):
Only Super Users can assign the ELA Admin role as an add on user role to non-Super Users.