Unable to download PAN-OS image and signature files with an error "The device is not found or not registered, please try after some time"

Unable to download PAN-OS image and signature files with an error "The device is not found or not registered, please try after some time"

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Created On 02/18/26 08:28 AM - Last Modified 03/26/26 00:43 AM


Symptom


  • Unable to download PAN-OS image and signature files after activating VM-Series firewall.
  • Error message: "The device is not found or not registered, please try after some time" is seen.

Environment


  • Palo Alto VM Firewalls
  • Supported PAN-OS versions.

Cause


Delay in synchronization with the update server.

Resolution


1. Retry "Check Now" after waiting 1-2 hours. 
2. If the issue persists after 24 hours, Open a Support case.
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