How Do I Create a Child Credit Pool In a Different CSP Account
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Created On 08/13/26 13:57 PM - Last Modified 09/18/26 20:57 PM
Objective
To walk customers through creating child credit pools in new CSP accounts and transferring credits
Environment
Virtualization/VM-Series
Procedure
In order to transfer credits to a different CSP account you must do the following.
- Make sure you are using the same email address in both CSP Accounts. Both accounts must have Super User and Credit Admin Roles.
- Select the source account from the Current Account drop-down menu in the upper left.
- Go to Products and select Software NGFW Credits.
- Locate the destination account details, noting its specific Credit Pool ID and credit type.
- Click Transfer Credits at the bottom left of the source credit pool view.
- Select A Different CSP account and choose the target account name.
- Enter the matching credit type, the destination Credit Pool ID#, and the amount to transfer.
- Click Update Credits to complete the movement. (If the destination account lacks an active pool for that type, the portal will prompt you to create one).