Prisma browser fails to update to the newer version

• Unable to Update/Upgrade the Prisma Access Browser.
• Relaunching the browser does not help.

• Prisma Browser
• Windows 

The root certificates are NOT installed on Windows.

Use the following steps to correct the issue [Windows Only]

1. Make sure the system has all required root certificates installed 
   1. DigiCert {+}https://www.digicert.com/kb/digicert-root-certificates.htm+
   2. DigiCert Trusted Root G4 (notice there are a few; we require 05:9b)
   3. DigiCert Trusted G4 Code Signing (notice there are a few; we require 08:ad)
2. Manually remove PAB files from:
3. 1. 1. %PROGRAMFILES%\Palo Alto Networks\PrismaAccessBrowser
      2. %PROGRAMFILES(x86)%\Palo Alto Networks\Update
      3. %PROGRAMFILES(x86)%\Palo Alto Networks\Temp
      4. %PROGRAMFILES(x86)%\Palo Alto Networks\CrashReports
      5. %PROGRAMFILES%\Palo Alto Networks\PrismaAccessBrowserUpdater
4. Now attempt to run the latest installer (get.pabrowser.com).
5. Check If there is an active security product blocking the installation (Like GP/ other VPN or EDR that may block the installation).
6. Only for update/upgrade issues: Make sure they don't have a "Delayed Release" or any other "Deployment upgrade" setting under Browser Customization rules.