Prisma Cloud: Need to approve by CSP Super User on CSP side when creating a new user

Prisma Cloud: Need to approve by CSP Super User on CSP side when creating a new user

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Created On 08/20/25 23:50 PM - Last Modified 01/26/26 21:39 PM


Symptom


When creating a new user, it is registered as a pending state on Customer Support Portal (CSP) side.

Environment


* Prisma Cloud - Cloud Security
* Authentication
* User
* CSP

Cause


This is due to a specification change. Kindly refer to the following document.

  • Features Introduced in August 2025 > Update to New User Creation Process in CSP

Resolution


Make the CSP Super User approve your new user.

Additional Information


This new approval process has been in place since August 7th 2025.
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