CIE User Context on Firewall is flapping between connected and disconnected status with error "tenantId is empty"

• User Context for the Cloud Identity Engine provides simplified granular control over the data that is shared across all security devices.
• This can be deployed by following these instructions.
• Once configured and enabled, the connection status is flapping between disconnected and connected.
• System logs (show logs system) report the following error message.

gRPC connection to identity.services-edge.paloaltonetworks.com:443 is broken, error: rpc error: code = Unknown desc = [UploadCUID] [XXXXXXXXXXXX] tenantId is empty

• Cloud Identity Engine (CIE)
• User Context for User-ID redistribution
• Strata Firewalls
• Supported PAN-OS

The segment is not added to the enrolled device on the CIE Portal User-context.

1. Add the segments in the User-Context of CIE Portal.
2. Once added, the status is changed to "connected".
3. Refer to Cloud Identity Engine User Context for details.