Not receiving AIOPs security alerts in Insights/Alerts

• Not seeing AIOPS security alerts under Insights/Alerts.
• The security alerts were previously working but stopped working.
• Premium license is active for the feature on AIOps dashboard.
• The tenant ID associated with that serial number is not matching with the customer account. This can be confirmed on AIOps dashboard.

• AIOps alerts
• Firewall
• Panorama 

• Missing device serial numbers in the backend onboarding database.
• The onboarding process for the tenant ID had failed to register the device serials correctly, preventing the system from properly analyzing and displaying the security alerts.

Open a ticket with Support for further assistance.