Prisma Cloud Compute: The request was aborted: Could not create SSL/TLS secure channel.
279
Created On 10/13/25 23:02 PM - Last Modified 12/05/25 18:24 PM
Objective
Resolve the following error message encountered while trying to install a Host Defender - Windows:
Invoke-WebRequest: The request was aborted: Could not create SSL/TLS secure channel.Environment
- Windows 2016
- Prisma Cloud Compute
Procedure
- The error message is shown in the screenshot attached below:
- The two steps to tackle the above error message are: Enable SSL Cipher Suite Order and Enable Turn Off Automatic Root Certificates Update
- Enable SSL Cipher Suite Order:
Navigate to Local Computer Policy > Computer Configuration > Administrative Templates > Network > SSL Configuration Settings
- Enable "Turn Off Automatic Root Certificates Update":
Navigate to Local Computer Policy > Computer Configuration > Administrative Templates > System > Internet Communication Management > Internet Communication Settings > Turn Off Automatic Root Certificates Update
- Manually generate certs using the following commands:
1. Create temporary folder to download certs.
2. Download certs from Windows Update:
3. Import Certs to server:certutil -syncwithwu C:\Path\To\Created\FolderGet-ChildItem -Path "C:\Path\To\Created\Folder" -Filter "*.crt" | ForEach-Object { certutil -addstore "Root" $_.FullName} - Run the above mentioned commands on Powershell terminal followed by running the Twistlock install script (Host Defender - Windows)