End User Coaching for DLP not rendering block page when an incident occurred due to block action

When a DLP incident occurred as a result of block action in the DLP rule, End User Coaching block page won't get rendered. 

• SCM managed Prisma Access which has features ADEM and End User Coaching enabled
• Enterprise DLP add on for Prisma Access

Often times, due to backend issues where ADEM license and End User Coaching feature not properly set or enabled

• Review Customer Prisma Access License. The Prisma Access SKU should have ADEM feature. Most of the times, customer will have either add-on ADEM or ADEMX license
• Review Global Protect logs for ADEM feature. If it shows “End User Coaching is not enabled for this agent”, work with ADEM engineering.