Issue during NGFW onboarding to Cortex CLCS

• No region list available in Devices>Setup>Management>Cloud Logging
• The error message "Customer is not provisioned in CSP" shown in Devices>Setup>Management>Cloud Logging>Show Status
• from CLI, the command request logging-service-forwarding status does not return customer information
  

  admin@NGFW> request logging-service-forwarding status
  
  Logging Service Licensed: Yes
  Logging Service forwarding enabled: No
  Duplicate logging enabled: No
  Enhanced application logging enabled: No
  
  Logging Service License Status:
  Status:
  	Status: success
  	Expiration date: July 28, 2025
  	Msg: License is valid
  	Last Fetched: 2025/06/04 22:30:25
  
  Fetch:
  	Status: Success
  	Msg: Successfully fetched license
  	Last Fetched: 2025/05/27 11:56:59
  
  Install:
  	Status: Success
  	Msg: Successfully install fetched license
  	Last Fetched: 2025/06/04 21:35:26
  
  Upgrade:
  
  
  
  Logging Service Certificate information: 
  	 No certificate found
  
  
  Logging Service Customer file information: 
  	Info: Failed to fetch ingest/query FQDN for customer (curl failed)
  	Status: failure
  	Last Fetched: 2025/06/04 23:05:27
  * truncated *
      

• PAN-OS
• Cortex CLCS

Incomplete onboarding process of the device to Cortex CLCS.

1. Go to Devices>Setup>Management.
2. Go to the CSP
3. Go to Products>Device Certificates.
4. Click on Generate OTP.
    
5. Choose the option Generate OTP for a Next-Gen Firewall (PanOS).
6.  Click on Next.
   
7. Select the serial number of the device to onboard.
8. Click on Generate OTP.
   
9. On the last screen, click on Done.
10. On the device, retrieve a new device certificate.
    

    admin@NGFW> request logging-service-forwarding certificate fetch

    Note: The command will return an error message you can ignore.