DLP fails to detect sensitive content when using AI Access security License

• DLP (Data Loss Prevention) isn't detecting sensitive content in the inline traffic.
• This means no DLP incidents are being logged for users.
• The message "License not valid" is displayed when using the command "show ctd-agent status security-client”.

• Prisma Access of NGFW
• Supported PAN-OS
• AIX license (which has DLP feature)

AI Access Security License only supports partial DLP. The license only supports Gen AI Apps for DLP inspection.

1. DLP part of AIX license is only supported from PAN-OS 11.2.2+ for Gen AI Apps.
2. For non Gen AI Apps, Enterprise DLP license is required.
3. Refer to this document  and contact accounts team to get the proper license.