ION sends authentication requests using CHAP after overriding the AAA TACACS+ configuration to use PAP

ION sends authentication requests using CHAP after overriding the AAA TACACS+ configuration to use PAP

152
Created On 05/27/25 15:02 PM - Last Modified 04/09/26 02:44 AM


Symptom


  • Element TACACS+ config overridden to use PAP, but sends CHAP 
  • This causes authentication failure.
  • TACACS+ Server (Cisco ISE in this case) reports "Authentication failure" and "Root Cause Subject not found in the applicable identity store(s)"


Environment


  • Prisma SD-WAN
  • ION devices
  • 6.5.1-b5 onwards
  • TACACS+ authentication
  • Cisco ISE TACACS+


Cause


Defect in the config update for TACACS+ 



Resolution


  1. Workaround - Delete the AAA TACACS+ profile and create a new one with PAP as the authentication protocol.
  2. The issue is fixed in 6.6.1 software version.


Additional Information




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