Not able to see the hostname of firewalls on Device Security Portal
410
Created On 04/15/25 07:11 AM - Last Modified 06/16/25 09:52 AM
Symptom
On Device Security Portal, Administration > Firewalls, the hostname of firewall is shown as "-" even though the hostname of the firewall is set.
Environment
- Device Security
- Device Security Portal
Cause
Device Security refers to traffic logs on SLS.
So, the hostname isn't reflected on Device Security Portal if the firewall hasn't forwarded traffic logs to SLS even though the firewall is onboarded to Device Security. It is likely to be observed when the firewall is in HA passive state and the firewall has never moved to HA active.
Resolution
Once the firewall forward traffic log to SLS, the hostname of the firewall on Device Security would be visible as expected.