What is an Install Base Report?

1.  What is an Install Base Report?
2. What does an Install Base Report Include?
3. Who can provide the Install Base Report?

ASC Install Base Report

1. An Install Base Report provides a detailed overview of the products or services a company has sold to and are currently in use by its customers. It's not just a list of sales; it's a comprehensive record that tracks the lifecycle of each item, from its initial sale and installation to its ongoing maintenance, upgrades, and eventual replacement. 

2. An effective install base report goes beyond basic sales data and typically includes key information such as:

   • Customer and Location Details: Who owns the product and where it's located. This is crucial for dispatching service technicians or understanding regional usage trends.

   • Product Information: The specific product model, its unique serial number, and the date it was sold and installed.

   • Service History: A log of all maintenance, repairs, and service requests related to the product.

   • Contract and Warranty Status: Information on whether the product is under warranty or a service contract, and when those agreements expire.

   • Software and Firmware Versions: For technology products, this tracks the specific software or firmware installed, which is essential for providing accurate support and recommending updates.
     
     

3. You can contact either Partner team via Email at via email at Nextwave@palaltonetworks.com or your ASC Program (Partner Services Manager) for assistance with this report.