Device Temperature is not shown in the SCM portal for ION 1200.

Device Temperature is not shown in the SCM portal for ION 1200.

241
Created On 07/22/25 10:51 AM - Last Modified 10/28/25 21:11 PM


Symptom


  • ION 1200 Device Temperature is not displaying any reading in the SCM portal.
  • Any users trying to see the ION Device temperature in the SCM portal by going under Monitor >> ION Devices >> Device Temperature show no stats.



Environment


  • ION 1200
  • Prisma SD-WAN


Cause


  • For the ION 1200 platform, the temperature data is not being stored in the Redis DB on device, and for this reason, the stats are not being exported from protobuf to controller.


Resolution


  • Reason for the Device Temperature not showing in the SCM portal for only ION 1200 has been reported as a Bug.
  • Issue will be fixed with the release of the new code 6.6.16.3.66.5.3


Additional Information


  • As the reading of the Device temperature is not visible in the GUI for the ION 1200, users can run the following command from CLI to see the Device Temperature.

#dump sensor type=temperature summary



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