After a factory reset, the PA-7500's DPC and NPC cards are stuck in the "initial" state.

• The PA-7500 rebooted to maintenance mode using the command "> debug system maintenance-mode"

• After reboot, the device was reset to factory default by using "Factoryreset"
• After the final reboot, the DPC and NPC cards became stuck in the "Initial" state and failed to come online.

admin@Lab34-146-PA-7500> show chassis status

Slot  Component        Card Status         Config Status System Role
1     empty
2     empty
3     empty
4     PA-7500-DPC-A    Initial             None 
5     PA-7500-MPC-A    Up                  None
6     PA-7500-NPC-A    Initial             None 
7     empty
8     empty
9     empty
10    empty
11    PA-7500-SFC-A    Up                  None          Active
--------------------------------------------------------------------------------
Chassis autocommit ready : False
Inserted slots           : 4 5 6 11
Powered slots            : 5 11
Config ready slots       : 5 11
Config done slots        :
Traffic enabled slots    :

• Palo Alto PA-7500 Firewalls
• Supported PAN-OS
• Management Processing Card (MPC)
• Network Processing Card (NPC)
• Switch Fabric Card (SFC)

• After the maintenance mode command, both the MPC and SFC cards were in maintenance mode.

• Following a factory reset and MPC reboot, the SFC card stayed in maintenance mode. This was why the other cards failed to start.

Note: SFC card displays "Up" even in maintenance mode as seen in the command output.

1. An additional restart of the entire chassis is needed to take the SFC out of maintenance mode.
2. This can be done by executing the following command

admin@Lab34-146-PA-7500> request restart system

3. Once the system restarts all cards will come up fine.

PA-7500 Series Module And Interface Card Descriptions